Shipping policy

Shipping Policy

Thank you for visiting and shopping at Petvely! Below are the terms and conditions that constitute our Shipping Policy.

Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive a separate notification with tracking details once your order has shipped.

Estimated Delivery Times

  • United States: 7 to 12 business days

  • International (UK, CA, AU, EU): 8 to 15 business days

Please note: Delivery times are estimates and may occasionally experience slight delays due to carrier logistics, high seasonal volume, or customs clearance.

Shipping Rates

  • Standard Tracked Shipping: Free on all eligible orders (or calculated at checkout based on location/order value).

Order Tracking Once your order ships, you will receive an email containing your tracking number and a link to monitor the delivery status. Please allow 48 to 72 hours for the tracking information to update on the carrier's portal.

Incorrect Shipping Information Please ensure that your shipping address is accurate and complete at checkout. Petvely is not responsible for orders delivered to incorrect addresses provided by the buyer.

Damaged or Lost Packages If your item arrives damaged or is lost in transit, please contact us within 48 hours of expected delivery at support.petvely@gmail.com with your order number and photos of the package/item, and we will gladly arrange a replacement or refund.

Contact Us For any questions regarding your order or shipping, please reach out to us at:

  • Support Email: support.petvely@gmail.com

  • Mailing Address: Petvely, 1800 East State Street, Suite 146G, Hamilton, NJ 08609, United States